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Intermediaries Run Long Cycles and Short Memories

Intermediary relationships drive deal flow. A broker works a mandate for months, but the list she builds from memory in the first days decides who sees it.

By Brett Kaufman. 8 years using relationships to build sales pipelines, from political fundraising to a 7 figure business to running matchmaking for two communities. Over 1,000 introductions facilitated.

Intermediary relationships drive deal flow through recency. A banker can work a mandate for a year, but the buyers she calls in the first few days come from memory, and memory favors whoever she heard from last.

Here is how it plays out. Say a banker signs a seller on Monday. The deal could take 12 months to close. Diligence, management meetings, bid rounds, financing, legal, negotiation.

By Wednesday she has made her first calls. Four or five buyers she has been talking to lately who fit the seller’s profile. That group sees the business first, builds the relationship advantage, and gets the most time to get comfortable.

If you were not on that first list, maybe you get a teaser later when the process goes wider. Maybe you do not. Some mandates never go wide. Some sellers want a quiet process, and they get one.

Who gets those first calls is decided by one question. Who has she been talking to?

That week is happening somewhere in your network right now. A banker you know just signed a seller. The list is forming.

The memory horizon

Nobody publishes this number, so here is my working rule. A professional relationship in an intermediary network stays in active memory for about 60 days.

Under 60 days. You are current. She thinks of you as someone she has been talking to. When a mandate lands, your name is there.

60 to 90 days. You are fading. She knows the name but has not heard from you. You might make the first list. You might not.

Past 90 days. You are a past relationship. She knows who you are. If you call, she takes the call. But she is not thinking of you when a mandate lands.

This is not about how good the relationship is. It is memory mechanics. Recency sets who is current. Current decides who gets called.

The banker who ran your last raise and knows your criteria cold will not call you on a new mandate if you have been dark for six months. Not because she does not like you. Because you are not in her head when she builds the list.

I see the same thing in matchmaking. I run it for two communities, and I have facilitated over 1,000 introductions. The intro goes to whoever is on the connector’s mind that week. A banker is a connector with a fee attached.

Long cycles make the recency problem worse

Here is where most proprietary deal flow gets lost.

Your deal cycles are long. A twelve month acquisition takes most of your working year. During it, relationship upkeep goes to zero. You know it. You plan to get to it. You do not.

The bankers and brokers in your sector are running mandates the whole time. Every one that arrives during your silence gets a short list built from recency. You are not on it.

Some of those mandates go wide and you hear about them eventually. Many do not. The quiet ones, the best ones, where the seller wanted two or three buyers and wanted it done fast, close before you know they existed.

The gap between the cadence it takes to stay current and the bandwidth you have mid deal is the core problem of proprietary deal origination. Solve it and you see a different pipeline than the operator who does not.

What the first call after 90 days costs you

When you surface from a deal and call an intermediary you have not spoken to in four months, the call starts with a rebuild.

You remind her who you are. You explain again what you buy. You ask what she is seeing. She gives you the general overview. You are behind. You are not in her deal flow right now. You are in her “good relationship to keep up” category, one tier below the buyers she calls first.

Earning back that first call spot takes a stretch of steady contact. During it, you are not seeing mandates the way you would have if you had stayed current.

Now multiply that by the 15 or 20 intermediaries you let go cold during the acquisition. The rebuild across all of them means you run on reduced proprietary deal flow for a while after you come up for air.

That is the hidden cost of letting relationships lapse. Not just the deals you missed during the gap. The deals you miss during the rebuild too.

How to stay in active memory

Active memory needs recency. Recency needs a recent touch. The touch has to be specific enough to remember.

Here is the note I would send every 30 to 45 days.

Reference something in her world. A deal she closed. A market report she shared. A development in a sector she covers. One sentence that proves you are paying attention.

Ask one question she wants to answer. What is she seeing in the sector this quarter? How is buyer appetite? Did that deal close clean, or did something come up in diligence? Intermediaries like being asked what they know.

Signal your activity without pitching. The deal you are running, the sector you are watching, the kind of add on that would make sense right now. One line. Not a criteria sheet. Enough for her to match you to something when it lands.

That note takes two minutes from your phone. It is the difference between the first list and the follow up list.

The infrastructure for 30 active relationships

The math is simple and illustrative. Thirty intermediaries on a 30 to 45 day cadence is about one note a day.

That is doable if something does the tracking. If you are not watching last contact dates, spotting reasons to reach out and drafting notes, it is not doable while you run a deal.

That is why I built FRONT OF MIND. It opens on your 10 minutes for today. Each intermediary on the list has a one line reason why today: they posted, their firm was in the news, a follow up is due, or they are going cold. Every draft is written like a text, 40 words max, and nothing sends without your tap. You review and send. One note a day from your phone.

The short lists that form during your acquisition include you. Not as an afterthought. As a first call.


Key takeaways

  • Intermediaries build buyer lists from memory in the first days of a mandate. That first list decides who sees the best off market deals.
  • My working rule: a professional relationship stays current for about 60 days. Past 90, you are a past relationship.
  • Long deal cycles open the same recency gap with every intermediary at once.
  • Earning back the first call after a gap costs more time on reduced deal flow.
  • Staying current takes a specific touch every 30 to 45 days, tied to something real in the intermediary’s world.

FAQ

How do intermediaries build their buyer lists for off market deals? Mostly from memory, in the first days after the mandate lands. They think of the buyers they have spoken to recently who fit the profile. It is not a database query. It is a fast mental list of who comes to mind. Recency decides who makes it. A buyer who was in touch last month is on it. A buyer who has been dark for 90 days usually is not.

Why is the first 48 hours of a mandate so important? Because the first calls tend to become the list the intermediary works. A seller who wants a quiet process wants speed and discretion, so the intermediary calls a short list and moves. If you are not on it when it forms, you are rarely added later. The deal moves with the people who were there at the start.

How long do most M&A intermediary relationships last without active maintenance? Nobody publishes a number. My working rule is about 60 days in active memory, with 90 days as the point where you are a past relationship, not a current one. Short lists come from current relationships. A real touch every month or so is the minimum to stay current.

What does staying top of mind with an intermediary actually require? A real touch every 30 to 45 days. Not a newsletter. Not a check in with no context. A short note tied to something specific in their world: a deal they closed, a trend in their sector, a question about what they are seeing. Two minutes to write, and a reason to remember your name when the next mandate lands.


One of those short lists is forming this week. Spend 10 minutes in FRONT OF MIND today and reach the intermediary whose mandate is moving now. Start free with your first 25 contacts and see who comes up first. For more on how silence takes you off those lists, read You Didn’t Lose That Deal on Price. You Lost It to Silence.

See how FRONT OF MIND keeps you in working memory

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